Dealer Portal Reference Guide
1. Introduction
The Dealer Portal is a support platform for authorized dealers connected to the company through our distribution and buying group partners, as well as our direct dealer network (AADD). It provides structured access to resources, policies, and tools that assist dealers in managing their day-to-day operations.
This guide explains the portal’s functions, outlines responsibilities, and incorporates the policies governing its use. This Dealer Portal Reference Guide is for informational purposes only and does not create any contractual rights or obligations, unless expressly incorporated by reference into a written agreement between the parties.
2. Access and Registration
Access to the portal is restricted to verified dealers only:
● Distribution and Buying Group Dealers: Must provide documentation verifying both their legal entity status and their membership with an authorized distribution or buying group. Acceptable documents may include invoices or screenshots of account profiles that clearly display the company name, address, and authorized contact information.
● Direct Dealers (AADDs): Must use their assigned AADD account credentials to create and access their portal account.
All personal and company data collected during registration is handled in accordance with the Privacy Policy. For California residents, personal information is processed in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the CPRA. Dealers are responsible for safeguarding their login credentials and ensuring their use is authorized.
3. Scope of Services
3.1 Dealer Support
● Warranty Management: Dealers may submit and track warranty claims through the portal. Procedures for dealer claims may vary by purchase channel; dealers should refer to and follow the applicable Service and Support Policy of their distributor or buying group, including provisions related to returns, refunds, replacements, and repairs.
● Aftersales Communication: Structured communication for post-sales support and escalations.
● Dealer Account Management: Ability to update and maintain account details.
● Resource Center: Access product manuals, technical documentation, marketing assets, and training materials.
● Product Information: Ongoing updates regarding product specifications, technical announcements, and newly released models. Pricing information provided on the portal is limited to standard reference prices, such as the Manufacturer’s Suggested Retail Price (MSRP) and Minimum Advertised Price (MAP).
● Purchase Channel Reference: Confirmation of authorized distributors and channels to ensure compliance with official dealer agreements.
3.2 Dealer Programs
● Points Reward Program: Dealers can earn points through defined activities such as product training, sales submissions, or other approved engagements.
o The Dealer Points Reward Policy specifies how points are earned, tracked, and redeemed.
o Points are non-transferable and have no cash value.
o The company reserves the right to adjust program terms, eligible activities, or the redemption process at any time.
o By participating, dealers agree to comply with the Dealer Points Reward Policy, available in the portal.
● Event Information: Updates on dealer-focused events, including webinars, meetings, or training sessions.
o The Company may modify, suspend, or terminate the Points Reward Program, in whole or in part, at any time, with or without notice, to the maximum extent permitted by applicable law.
3.3 Demo Unit Offering
● Demo Unit Offering: Dealers may purchase demo units at discounted prices for promotional purposes.
o Each dealer account is limited to one (1) demo unit per model per store, unless the store applies for additional units for mutual benefit and receives prior approval from Aiper.
o Demo unit pricing is determined solely by Aiper and may be adjusted at Aiper’s discretion without prior notice.
o Stores may decide whether demo units are used for display purposes only or offered for sale.
4. Limitations of Service
To avoid misunderstanding, please note that the portal does not provide the following services:
This portal is not a sales platform. Products (excluding demo units) cannot be purchased through the portal.
● It is not an end-customer support channel. End-users must contact the company’s official customer service. Dealers are expected to direct customers accordingly, in line with the Terms of Service.
5. Roles and Responsibilities
5.1 Dealer Responsibilities
● Provide accurate and up-to-date information during registration and while using the portal.
● Provide accurate and up-to-date information during registration and while using the portal.
● Comply with the Warranty Policy, Privacy Policy, Dealer Points Reward Policy, and Terms of Service.
● Follow brand usage guidelines and contractual obligations.
5.2 Company Responsibilities
● Maintain the portal and provide updated resources in a timely manner.
● Communicate relevant updates to dealers.
● Offer reasonable support through the designated communication channels.
6. Disclaimers and Limitations of Liability
● Accuracy of Information: Content on the portal is provided “as is” and may be updated without notice.
● Availability: The company does not guarantee uninterrupted access and accepts no liability for downtime or technical interruptions.
● Dealer Submissions: The company is not responsible for errors or consequences resulting from inaccurate or incomplete information submitted by dealers.
● Warranty Policy: Warranty handling depends on the dealer’s purchase channel and follows the relevant policy.
● Reward Policy: Points may be adjusted or withdrawn in cases of error, non-compliance, or misuse of the program.
● Acceptance of Terms: By using the portal, dealers agree to this guide, the Privacy Policy, Warranty Policy, Dealer Points Reward Policy, and Terms of Service.
● To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Portal.
7. Contact and Support
Dealers may contact the company via:
● Business Inquiries: [email protected]
● Portal Support: [email protected] (responses within 2 business days)
All inquiries are handled in compliance with the Privacy Policy, ensuring confidentiality and proper use of information.
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